Refund Policy

We want you to be happy with Numia. This policy explains when refunds apply. It forms part of our Terms of Service and does not affect your statutory rights as a consumer.

Free trial

Every account starts with a 7-day free trial and no payment card is required. You will not be charged during the trial. If you don't wish to continue, simply don't subscribe when it ends — there is nothing to refund.

14-day money-back guarantee

If you subscribe and change your mind, email us within 14 days of your first payment and we'll refund that charge in full — no quibbles.

Monthly subscriptions

You can cancel anytime and keep access until the end of the current billing month. Beyond the 14-day guarantee above, we don't provide partial refunds for the current month, but you won't be charged again after cancelling.

Annual subscriptions

The 14-day money-back guarantee applies to your initial annual payment. After that period, an annual plan can be cancelled to stop future renewals, but the remainder of the current year is non-refundable except where required by law.

Exceptional circumstances

If something has genuinely gone wrong — you were charged in error, or a technical fault prevented you from using Numia — contact us and we'll put it right.

How to request a refund

Use your ticket dashboard to log a support request, email support@numia.pro, or use the contact form. Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank or card provider.